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24 Allianz Partners Jobs
Regional Quality & Training Lead (APAC)
10-14 years
Gurgaon / Gurugram
1 vacancy
Regional Quality & Training Lead (APAC)
Allianz Partners
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
- Quality & Training (incl leakage) Strategy: participate to the development and implement in the region the quality management strategy
- Cross-Functional Collaboration: Collaborate with various departments of Allianz Partners to integrate quality measures into all aspects of the organization s operations.
- Quality Culture: Drive initiatives within the team and with various departments of Allianz Partners to promote a culture of quality
- Quality Standards: Establish and maintain high-quality standards and ensure they align with industry best practices, Group standards and local regulatory requirementsand meet customer expectations.
- Quality Audits: Conduct regular audits to assess adherence to quality standards and identify areas for improvement. Agree and build corrective action plans with various departments of Allianz Partners
- Quality certification: Establish a quality certification strategy for the region. Initiate and drive ISO and other certifications in collaboration with other departments where appropriate.
- Quality Assurance: Planning, implementation and monitoring of quality assurance processes to ensure compliance with standards and regulations.
- Quality Metrics: Establish and monitor key performance indicators (KPIs) related to quality, providing regular reports to the leadership of Allianz Partners.
- Customer Satisfaction: follow the VOC / NPS score focusing on enhancing customer satisfaction by delivering high-quality services and addressing quality concerns promptly and effectively, coordinate the launch of VOC within the region (new LoB, models, B-partner)
- Complaints management: roll-out and maintain a sustainable complaints management process enabling proper tracking and identification of improvement actions.
- Continuous Improvement: Drive initiatives for continuous improvement in services and processes, reduction of leakage and customer satisfaction through data-driven analysis and feedback mechanisms. Roll out and develop monthly quality committee meetings providing feedback loop to operations, sales, compliance and senior management within region. Ensure corrective actions are delivered and non-compliance issues are resolved on time
- Customer Feedback: Analyze customer feedback and complaints to identify opportunities for improvement and address quality issues. Integrate feedback into quality committee process
- Training and Development: Assess best practices, address the training needs, and support the roll-out of the training programs to enhance the understanding and application of quality management principles across the organization and to increase the efficiency and effectiveness of operational teams.
- Knowledge management: Establish knowledge management system to drive knowledge sharing and promote collaboration among communities
- Leakage management: Establish OFR & CFR control measures within region. Track the leakage rate and savings within the region. Collaborate with various departments of Allianz Partners to identify and implement corrective actions.
- Process Development: Lead the design, development, and continuous improvement of Quality Management processes to ensure efficiency, productivity, and operational excellence. Coordinate required pilots within the region and provide recommendations if needed.
- Risk Management: Work with Identify and reduce potential quality risks by implementing measures to prevent defects and errors within the processes of Allianz Partners.
- Documentation: Ensure proper documentation of quality processes, procedures and outcomes, facilitating transparency and accountability throughout the organization.
- Financial & Budget Management: Develop and manage the budget of regional Quality & Training scope.
- Team Leadership: Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams.
Key requirements/What you bring:
- 10+ years experience in working with intercultural operations in insurance, assistance or banking
- Strong knowledge in quality and training environment or operations platform activities
- Experience in executing large scale strategy with cross functions approach
- Strong customer satisfaction and process efficiency focus
- Fluency in English
- Ability to interact easily with senior management and clearly articulate your position
- Strong communication skills, team spirit and flexibility
- Ability to multitask and work remotely in an international environment
Employment Type: Full Time, Permanent
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What Allianz Partners employees are saying about work life
based on 387 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Allianz Partners Benefits
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