Customer Care Executive

Key Responsibilities:

• Handle incoming and outgoing calls with professionalism and courtesy.
• Provide accurate information to customers regarding our logistics services.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed and accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

• 2-3 years of experience in a call center or customer service role.
• Working knowledge of logistics and or supply chain operations is a plus
• Strong verbal and written communication skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficient in using call center software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to adapt to changing work environments and schedules.