Telecaller

At Airiac Energy Private Limited, we prioritise the act of enriching customer interaction over everything else. Were looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role
Understand customer psyche and record both successful and unsuccessful sales methods
Handle huge volumes of inbound and outbound telecalling
Improve organisational efficiency through diligent observation skills as a telecaller
Help the company grow by finding opportunities in customer requirements
Resolve complaints, provide solutions and follow up with customers

Responsibilities
Memorise scripts and customise them for the clients as per the situation while telecalling
Foster relationships with existing clients, and build a rapport with potential clients
Make reports and documentation based on conversations that took place during telecalling
Report the analysis and observation to the team lead
Adhere to organisational guidelines and methodology while telecalling
Generate sales by making cold calls to active or old clients

Required skills and qualifications
Bachelors degree or high school diploma
Strong communication skills and command of the Hindi language
Previous experience in a telecaller job or similar role
Data entry skills to complement the telecalling work
Ability to close sales through the right negotiation skills

Preferred skills and qualifications
Research skills for telecalling and reaching out to new clientele
Proven track record of being a telecaller and conducting sales through the telephone
Ability to switch the communication style based on social cues and conversational hints
Knowledge of CRM software programs and telephone systems is a big bonus