Customer service -IBYTA (B2B Travel Support), Pune - India

Key Result Responsibilities

-    Reconfirm bookings received via system ensuring accuracy and timely confirmations.
-    Convert "on request" bookings to confirmed sales.
-    Keep track of cancellation requests and ensure bookings are canceled with suppliers accordingly.
-    Respond promptly to all email requests and follow up regularly. Liaise with Sales and Product teams to resolve customer issues efficiently
-    Address and respond directly to hotels and suppliers to resolve issues & close complaints, when needed.
-    Follow-up on payments from agents and ensure timely processing of payments to suppliers.
-    Coordinate with other team members to ensure workflow continuity.
-    Support the wider team to prevent disruptions in service delivery.
-    Stay updated on new features and enhancements in the travel system to improve service efficiency and client satisfaction.
-    Identify and solve system errors or limitations, reporting them to the Line Manager as needed.
-    Ensure compliance with operational guidelines and service level agreements (SLAs).

Qualifications (Academic, training, languages)

• Graduate in Tourism (preferred) or an IATA certification for non-tourism degree holders.

Work Experience

• 2 years experience in holidays/ travel industry.
• Ability to operate and navigate travel booking systems effectively.
• Attention to detail and accuracy in handling bookings requests & cancellations
• Good communication skills and a proactive approach to learning in a fast-paced environment.