ServiceNow QA Engineer

Role & responsibilities

• Design, develop, and execute test plans, test cases, and test scripts for various ServiceNow modules (ITSM, ITOM, ITAM, etc.).
• Perform functional, regression, integration, and end-to-end testing on ServiceNow applications, including configurations and customizations.
• Collaborate with development teams to understand project requirements and ensure accurate test coverage.
• Leverage automated testing tools (e.g., ATF, Selenium) to build efficient testing processes.
• Test ServiceNow workflows, catalog items, scripts, and UI policies to ensure that all implementations meet specified requirements.
• Perform API testing and data validation for integrations between ServiceNow and other systems.
• Identify, track, and report defects in JIRA or a similar bug-tracking tool and ensure timely resolution.
• Participate in Agile/Scrum ceremonies and provide input on user stories and acceptance criteria from a QA perspective.
• Ensure adherence to ServiceNow best practices and help maintain the overall quality of the platform by contributing to continuous improvement processes.
• Collaborate with developers, administrators, and other QA engineers to create a test automation strategy for the platform.

Preferred candidate profile

• Certified ServiceNow Administrator or Certified ServiceNow Implementation Specialist.
• Experience with Performance Testing and Load Testing for ServiceNow.
• Exposure to DevOps practices such as CI/CD pipelines.

Perks and benefits