QA Delivery Head - Product Engineering

Job Title: QA Delivery Head Product Engineering

Experience: 20 years

Industry: IT Services / Product Engineering

Domains: Industrial Automation, Storage, and Medical Devices

Job Summary:

We are seeking an experienced QA Delivery Head with a strong product engineering background to lead Quality Assurance (QA) delivery across Industrial Automation, Storage, and Medical Devices domains. The ideal candidate will have 20+ years of experience in managing large-scale QA programs, driving innovation, ensuring compliance with industry standards, and building high-performing teams.

Key Responsibilities:

1. Project Leadership:

• Oversee and deliver multiple QA projects, ensuring timely execution, quality, and budget adherence.
• Implement best practices in software testing, automation, and performance engineering.
• Define and manage QA strategies tailored to product engineering and embedded systems.

2. Client Management:

• Act as the primary point of contact for clients, understanding requirements, aligning expectations, and fostering long-term relationships.
• Ensure high customer satisfaction by proactively addressing concerns and optimizing QA processes.
• Travel as needed to customer locations in India, USA, Japan, and Singapore for stakeholder engagement.

3. KPI Management:

• Monitor and drive key performance indicators (KPIs) including revenue, customer satisfaction, team utilization, and retention.
• Optimize resource allocation and cost efficiencies across projects.

4. Infrastructure Development:

• Build and enhance QA delivery infrastructure, ensuring scalability, automation, and efficiency in testing practices.
• Establish continuous integration/continuous deployment (CI/CD) frameworks, DevOps alignment, and cloud-based testing environments.

5. People Leadership:

• Manage and mentor QA teams, fostering a culture of collaboration, innovation, and high performance.
• Conduct performance reviews, career development initiatives, and succession planning.

6. Innovation & IP Development:

• Drive the establishment of Centers of Excellence (COEs) in QA for Medical Devices, Industrial Automation, and Storage domains.
• Promote innovation, IP development, and expertise in Agile, DevOps, and test automation frameworks.

7. Business Development:

• Develop strategies for customer acquisition, market expansion, and business growth in the QA space.
• Collaborate with sales and pre-sales teams to propose QA solutions that align with business goals.
• Identify emerging trends and drive differentiated service offerings in testing, automation, compliance, and performance engineering.

Key Qualifications & Skills:

• 20+ years of experience in QA Delivery Management with a strong product engineering background.
• Deep expertise in Quality Assurance (QA), Test Automation, Performance Testing, and Compliance Testing.
• Proven experience in Industrial Automation, Storage, and Medical Devices domains.
• Strong knowledge of QA methodologies, Agile, DevOps, CI/CD, and cloud-based testing environments.
• Experience in regulatory compliance testing for medical devices (e.g., FDA, ISO 13485, IEC 62304).
• Ability to define and drive KPIs, ensuring customer success and operational excellence.
• Strong leadership, stakeholder management, and global client-handling experience.
• Willingness to travel internationally (India, USA, Japan, Singapore) for client engagements.

Preferred Skills:

• Experience in AI-driven testing, cloud-based QA strategies, and cybersecurity testing.
• Familiarity with modern test automation tools, frameworks, and scripting languages.
• Prior experience in business development and pre-sales support for QA services.