Service Coordinator

Aviatore Infotech India Pvt. Ltd. is looking for Service Coordinator to join our dynamic team and embark on a rewarding career journey

Coordinate and schedule service appointments, installations, and maintenance visits for customers

Communicate with customers to gather service requirements, understand their needs, and provide relevant information

Assign service technicians or field engineers to service requests based on their availability, skills, and proximity to the customer location

Monitor and track service requests, ensuring timely and efficient resolution

Maintain accurate records of service activities, including appointment details, customer interactions, and service outcomes

Collaborate with internal teams, such as sales, operations, and technical support, to ensure seamless service delivery

Coordinate with suppliers and vendors to ensure the availability of necessary parts, equipment, or resources for service visits

Provide regular updates to customers regarding the status of their service requests and any changes in the service schedule

Respond to customer inquiries and resolve issues or complaints related to service delivery

Ensure compliance with service agreements, contracts, and company policies

Monitor service performance metrics and key performance indicators (KPIs) to identify areas for improvement

Contribute to the development and implementation of service process improvements and customer satisfaction initiatives