Hotel Operations Executive

Job Overview: As a Hotel Operations Executive, you will be responsible for managing all aspects of hotel bookings and accommodations for clients. Your primary focus will be to ensure seamless and efficient operations processes, negotiate favourable rates, and provide exceptional customer service to meet the specific needs of travellers.

Duties and responsibilities-

Provide exceptional traveller care and customer service to clients.

Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients

Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA Handle calls & emails simultaneously to deliver a smooth customer experience.

Handle end-to-end booking processes, including room reservations, cancellations, and modifications.

Utilize booking systems and tools to streamline the operations process.

Ensure accuracy of reservation details and provide confirmation to clients in a timely manner.

Identify suitable hotels that align with the preferences and policies of clients.

Negotiate favourable rates, contract terms, and amenities for accounts.

Collaborate with hotels to secure room blocks and ensure availability during peak travel times.

Qualifications:

Graduate. Diploma / Degree in travel & tourism would be added advantage

2-3 years relevant experience in travel domain

Build excellent business relationships with customer groups, peers and seniors

Should be team player and manage show alone if required.

Knowledge of travel economics and travel technology

Contact-9389955006Tanu Thakur (HR)