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Engaged Employer

Affinity Express

Compare

3.0

based on 540 Reviews

Video summary

21 Affinity Express Jobs

CRM Administrator

Affinity Express (I) Pvt Ltd

3.0

based on 540 Reviews

1-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

CRM Administrator

Affinity Express

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

Software Configuration Management Data Analytics Salesforce Social Media Marketing Project Management Operations

+ 4 more

Job Description

As a CRM Administrator, you will be responsible for collaborating with our leadership, sales, account management, and operational teams, as well as with clients to develop ideal user experiences across the Freshworks system.

Qualifications

1. 3+ years managing Freshdesk or a similar product like ServiceNow, Hubspot, Zendesk, JIRA Service Desk, Salesforce, Zoho
Excellent knowledge of Freshdesk and Freshworks interfaces and APIs
Background in evaluating and managing the third party apps to meet business and user experience requirements
Experience integrating Freshdesk with other products like CRM, Telephony, Bots, AI tools, and other third party integrations (SMS, Email, WhatsApp and social media)
Familiarity with Freshworks reports and analytics features
Excellent English communication skills, both written and verbal
Working knowledge of scrum and Kanban methodologies
Project management experience a plus

Employment Type: Full Time, Permanent

Read full job description

Affinity Express Interview Questions & Tips

Prepare for Affinity Express roles with real interview advice

What people at Affinity Express are saying

What Affinity Express employees are saying about work life

based on 540 employees

62%

65%

78%

61%

Strict timing

Monday to Friday

No travel

Night Shift

View more insights

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Affinity Express Pune Office Location

View all

Pune (1)

Pune, Maharashtra Office

AffinityX Pune, India 6th Floor, Wing 3, Cluster ‘D’, EON Kharadi Infrastructure Pvt. Ltd. IT & ITES, Special Economic Zone, Plot No 1, Survey No 77, Kharadi Knowledge Park, MIDC, Kharadi, Pune, India 411 014 Pune, Maharashtra