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Affinity Express
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21 Affinity Express Jobs
CRM Administrator
1-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
CRM Administrator
Affinity Express
posted 4mon ago
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Fixed timing
Key skills for the job
Job Description
- 1. 3+ years managing Freshdesk or a similar product like ServiceNow, Hubspot, Zendesk, JIRA Service Desk, Salesforce, Zoho
- Excellent knowledge of Freshdesk and Freshworks interfaces and APIs
- Background in evaluating and managing the third party apps to meet business and user experience requirements
- Experience integrating Freshdesk with other products like CRM, Telephony, Bots, AI tools, and other third party integrations (SMS, Email, WhatsApp and social media)
- Familiarity with Freshworks reports and analytics features
- Excellent English communication skills, both written and verbal
- Working knowledge of scrum and Kanban methodologies
- Project management experience a plus
Employment Type: Full Time, Permanent
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