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Senior Account Manager
Aegis Media
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This person s role will be to support and engage with multiple accounts, work closely with the sales & offshore teams to come up with high impact, actionable insights to improve client business.
Job Title:
Senior Account Manager Key responsibilities:
- Understand the business and clientele of Merkle
- Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
- Handle renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
- Operate as the single point of contact for all matters specific to the assigned client account(s)
- Forecast and track key account metrics; meet and exceed Revenue Targets.
- Identify and grow opportunities within territory and collaborate with Client Partner to ensure growth attainment; support timely client reviews, escalations, and drive retention and growth of the business
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Work with multi-disciplinary team to develop ideal solutions as per the business need of the client.
- Engage and understand problems/needs of client to be able to identify and grow opportunities.
- Build and maintain strong, long-lasting client relationships.
- Support timely client reviews, escalations, and drive retention and growth of the business.
- Assist the team to work on RFPs (request for proposal), build proposals and implement business solutions for clients.
- Be actively involved in researching and gathering market intelligence, strategic analysis and proposition development to increase business opportunities for Merkle.
- Assist in building a business plan with projected volume, revenues and simulated P&Ls to present a business case to the stakeholder
Employment Type: Full Time, Permanent
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based on 2 employees
Flexible timing
Alternate Saturday off
Within country
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