Senior Analyst- Cash App

• Responsible for ensuring timely and accurate application of incoming payments to customer accounts.
• This role involves managing payment discrepancies, supporting cash reconciliation processes, and collaborating with internal and external stakeholders to resolve issues.
• The position is integral to maintaining up-to-date accounts receivable records and ensuring compliance with financial policies.
• Follow established policies, procedures, and management guidance.
• Manage the daily cash applications activities ensuring timeliness and meeting all required SLA.
• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Accurately post and allocate customer payments (checks, ACH, wire transfers, etc.) to appropriate accounts in ERP systems.
• Process unapplied and unidentified payments, ensuring timely resolution.
• Reconcile daily cash receipts with bank statements.
• Investigate and resolve payment discrepancies such as short payments, overpayments, or deductions.
• Collaborate with internal teams (e.g., PA, billing) and customers to address payment issues.
• Document and escalate unresolved discrepancies as needed.
• Assist in month-end close activities, including cash reconciliation and reporting.
• Generate and analyze accounts receivable reports to identify trends or irregularities.
• Support audits by providing relevant payment and cash application records.
• Identify opportunities to improve cash application processes and contribute to the implementation of best practices.
• Work with IT and finance teams to optimize system functionalities for cash application.
• Act as a point of contact for customer payment inquiries and related issues.
• Coordinate with treasury and bank teams for payment-related clarifications

• Bachelors degree in accounting/finance or equivalent relevant courses.
• 4+ years of relevant professional experience in cash application
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Proven experience as a cash applications or similar role
• Excellent skills in investigating/researching payment history/details
• Knowledge of billing procedures and collections
• Proficiency knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Able to handle difficult or irate stakeholders
• Problem-solving skills
• Very keen to details
• Ability to work independently and contribute to broader team objectives
• Ability to multitask and manage time amid multiple deadlines

• Strong analytical and problem-solving abilities
• Interpersonal skills to communicate effectively with a wide range of positions within the organization.
• Good verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Strengthen relationships by creating and maintaining communication with internal/external stakeholders and/or team members; understand needs, resolve issues, and meet expectations.
• Cultural adaptability to cater clients in different regions.
• Actively look for ways to improve current process and ways of working
• Team player
• Amendable to work extended working hours on critical days (e.g. fiscal month end/quarter end/year end), Region Holidays and Weekends as needed.