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175 Adobe Jobs
Sr. Manager - Entr. Customer Success
3-7 years
Bangalore / Bengaluru
1 vacancy
Sr. Manager - Entr. Customer Success
Adobe
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey.
- Increase lifetime value of the Customer through greater advocacy and reference-ability, serving as a customer advocate in the evolution of Adobe s platform functionality integral to the customers success. Be the voice of the customer internally
- Collaborative leadership style with ability to influence peers and leaders from different groups in the company including Sales, Marketing, Product and Engineering
- Create repeatable and scalable processes to enable high paced growth
- Manage your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction and overall health scores.
- Assist the team with key escalations.
- Measure and report effectiveness of Customer Success Managers, defining operational metrics for team.
- Attract, hire and retain a group of high potential individual contributors into the team. Create rapid onboarding process for new team members, foster collaboration within team and across customer lifecycle
- Become the Subject Matter Expert in the Learning domain/go-to person for the team on day-to-day operational challenges
- Work closely with Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
What you ll need
- Customer Success professional with overall 15+ years of experience working in Customer facing roles
- Has 5+ years experience leading teams in customer success function. Demonstrated success in building, mentoring, and growing high performance teams
- Has defined and helped optimize customer journeys for enterprise SaaS products. Strong understanding of SaaS and multi-tenancy fundamentals
- Has owned existing customer commercial relationships, with incentive compensation tied to net revenue retention or a similar metric
- Has identified and implemented a series of customer success metrics to align team behaviors with customer results
- Has owned implementation strategy and execution where the average time to implement a new customer is 90 or more days
- Excellent executive communication, negotiation and presentation skills
- Ability to manage crisis and stay calm under pressure while helping the team to navigate crisis with ease
- Proven track record of scaling operations by introducing scalable processes, optimizations and automation
- Program and project management experience
- People management and interpersonal skills
- Ability to think outside the box and come up with creative ideas
- LMS knowledge preferable. Experience working in Learning domain (Workday, CSOD, Success Factors) preferable
- As customer outreach is global, flexible to work in different time zones as needed
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
Top Adobe Manager Interview Questions
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What people at Adobe are saying
Rating based on 1 Manager
review
Anonymous · IT & Information Security
in New Delhi
Likes
Work culture. Benefits
- Salary - Excellent
+2 more
Dislikes
Management is spineless and extremely unhelpful.
- Skill development - Bad
+3 more
Manager salary at Adobe
reported by
37
employees
with 5-15
years exp.
₹12
L/yr - ₹44.6
L/yr
82%
more
than the average Manager Salary in India
View more details
What Adobe employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Karnataka 560087
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