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Retail Program Manager
7-10 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Retail Program Manager
Aditya Birla Insulators
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Program Leadership:
- Lead the Mission Happiness program, ensuring alignment with business goals and customer satisfaction objectives.
- Develop and implement strategies to enhance customer experience and satisfaction across all channels, including in-store, online, and customer service.
Customer Experience Improvement:
- Analyse customer behaviour data to identify trends, pain points, and opportunities for improvement.
- Work closely with the customer service team to resolve complex customer issues, ensuring timely and satisfactory outcomes.
- Monitor key performance indicators (KPIs) related to customer satisfaction
Data Analysis and Insights:
- Conduct in-depth analysis of customer data using tools like Microsoft D365, Power BI, Excel, and other relevant platforms.
- Provide actionable insights and recommendations based on data analysis to improve customer segments, purchasing patterns, and overall experience.
Problem Solving & Time Management:
- Identify business issues through data analysis and develop effective solutions that drive positive outcomes.
- Manage multiple projects with tight deadlines, ensuring timely delivery without compromising quality.
Cross-Functional Collaboration:
- Collaborate with B&M, e-commerce, product, and retail operations teams to deliver projects that enhance the customer experience.
- Ensure effective communication and alignment of goals across teams to maximize project success.
Stakeholder Management:
- Communicate complex data findings and insights to stakeholders, creating buy-in and support for recommended initiatives.
- Gather and document business requirements, ensuring they are accurately reflected in analysis and recommendations.
Customer Service Operations:
- Understanding on call-center operations or similar experience in any other customer-facing roles, ensuring high standards of customer service
- Monitor and improve KPIs such as AHT, TAT OR sales metrics in retail operations and takes initiative to identify gaps in the existing processes and suggest new SOPs
Industry Knowledge:
- Stay updated on the latest trends and challenges in the retail fashion and e-commerce industries.
- Leverage industry knowledge to drive innovative solutions and keep the program competitive.
Business Process Understanding:
- Map out business processes to identify areas for improvement and implement solutions that enhance operational efficiency.
- Ensure processes are we'll-defined and optimized to support the Mission Happiness programs objectives.
Entrepreneurial Mindset:
- Thrive in an entrepreneurial or unstructured environment, taking initiative and driving projects with minimal direction.
- Adapt to changing business needs and explore new opportunities for enhancing customer satisfaction in a fast-paced retail environment
Graduate
Employment Type: Full Time, Permanent
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People are getting interviews at Aditya Birla Insulators through
People are getting interviews through
(based on 4 Aditya Birla Insulators interviews)
Campus Placement
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Job Portal
50%
25%
25%
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Aditya Birla Insulators are saying
What Aditya Birla Insulators employees are saying about work life
based on 67 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Aditya Birla Insulators Benefits
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