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Adesso

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4.5

based on 3 Reviews

18 Adesso Jobs

DevOps Service Desk Specialist

adesso India

4.5

based on 3 Reviews

3-8 years

Kochi, Thrissur, Kozhikode + 1 more

1 vacancy

DevOps Service Desk Specialist

Adesso

posted 4d ago

Job Role Insights

Key skills for the job

Consulting Automation Testing Automotive Engineering Analytical Chemistry Incident Management US Staffing

+ 4 more

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry.

Employment Type: Full-Time Location: Kerala Years of Experience: 3+ years

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions.

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Employment Type: Full Time, Permanent

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