Support Executive

Customer Support:

• Respond to customer inquiries promptly and professionally via various channels such as phone, email, and chat.
  Provide accurate and timely information to customers regarding product features, usage, and issue resolution.
  Assist customers in troubleshooting technical problems and guide them through solutions.

Issue Resolution:

• Diagnose and resolve customer issues efficiently and effectively.
  Escalate complex technical issues to the appropriate teams for further investigation.
  Follow up with customers to ensure that their issues have been resolved to their satisfaction.

Documentation:

• Maintain accurate records of customer interactions, transactions, comments, and complaints.
  Contribute to the development and improvement of support documentation, FAQs, and knowledge base articles.

Communication:

• Communicate technical information in a clear and understandable manner to non-technical customers.
  Collaborate with cross-functional teams to share customer feedback and insights.

Product Knowledge:

• Stay updated on product features, updates, and improvements.
  Provide feedback to the product development team based on customer interactions and feedback.