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- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
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  1st Edition

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Engaged Employer

ACKO

Compare

3.7

based on 508 Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

42 ACKO Jobs

Motor Claims Specialist

Acko General

3.7

based on 508 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Motor Claims Specialist

ACKO

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Basic Quality Inspection Claims Adjudication

Job Description

Initiating First Contact: Begin by contacting the individual or organization involved in the auto claim. This could be the driver of the vehicle or the fleet team. Introduce yourself and explain your role in handling the claim. Clearly communicate what information you need from them and what steps will be involved in the process.

Gathering Initial Information: Collect basic details about the incident, including the date, time, and location of the event, as well as any relevant documentation such as photos or witness statements. Obtain information about the vehicle involved, including its make, model, and license plate number.

Conducting Surveys: Depending on the nature of the claim, you may need to conduct surveys of the vehicle and/or the surrounding area to assess the damage and gather additional evidence. If possible, arrange for an in-person inspection of the vehicle. Alternatively, you may be able to conduct a remote assessment using photos or video footage provided by the claimant.

Communicating with Fleet Operations: Coordinate with the fleet operations team to ensure that they are aware of the claim and have access to any relevant information. Provide regular updates on the status of the claim and any decisions or actions that need to be taken.

Language Considerations:If youre communicating with individuals who speak Hindi, ensure you have a proficient level of fluency in both English and Hindi. Use clear and concise language, and be sensitive to cultural nuances that may affect communication.

Documenting the Process: Keep detailed records of all communications and actions taken throughout the claims process. This will help ensure transparency and accountability, and can also be helpful for future reference.

Resolving the Claim: Work towards a resolution of the claim that is fair and satisfactory to all parties involved. This may involve negotiating with the insurance company, coordinating repairs or replacements, or providing compensation for damages.

By following these steps and effectively communicating with all parties involved, we can help ensure a smooth and efficient handling of the auto claim from start to finish.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Claims Specialist roles with real interview advice

What people at ACKO are saying

3.9

Rating based on 16 Claims Specialist reviews

Anonymous · BFSI, Investments & Trading in Bangalore / Bengaluru

Likes

Employee benefits - health insurance

Salary - Good

Dislikes

Work culture No work life balance

Skill development - Bad

+4 more

Read 16 Claims Specialist reviews

Claims Specialist salary at ACKO

reported by 49 employees with 1-10 years exp.

₹4 L/yr - ₹6.8 L/yr

33% more than the average Claims Specialist Salary in India

View more details

What ACKO employees are saying about work life

based on 508 employees

68%

70%

66%

97%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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ACKO Bangalore / Bengaluru Office Location

View all

Bangalore / Bengaluru (1)

Bengaluru/Bangalore, Karnataka Office

Headquarter

#36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout Bengaluru/Bangalore, Karnataka
560102