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1 ACKO Claims Specialist Job

Motor Claims Specialist

3-5 years

Bangalore / Bengaluru

1 vacancy

Motor Claims Specialist

ACKO

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

Initiating First Contact: Begin by contacting the individual or organization involved in the auto claim. This could be the driver of the vehicle or the fleet team. Introduce yourself and explain your role in handling the claim. Clearly communicate what information you need from them and what steps will be involved in the process.
Gathering Initial Information: Collect basic details about the incident, including the date, time, and location of the event, as well as any relevant documentation such as photos or witness statements. Obtain information about the vehicle involved, including its make, model, and license plate number.
Conducting Surveys: Depending on the nature of the claim, you may need to conduct surveys of the vehicle and/or the surrounding area to assess the damage and gather additional evidence. If possible, arrange for an in-person inspection of the vehicle. Alternatively, you may be able to conduct a remote assessment using photos or video footage provided by the claimant.
Communicating with Fleet Operations: Coordinate with the fleet operations team to ensure that they are aware of the claim and have access to any relevant information. Provide regular updates on the status of the claim and any decisions or actions that need to be taken.
Language Considerations:If youre communicating with individuals who speak Hindi, ensure you have a proficient level of fluency in both English and Hindi. Use clear and concise language, and be sensitive to cultural nuances that may affect communication.
Documenting the Process: Keep detailed records of all communications and actions taken throughout the claims process. This will help ensure transparency and accountability, and can also be helpful for future reference.
Resolving the Claim: Work towards a resolution of the claim that is fair and satisfactory to all parties involved. This may involve negotiating with the insurance company, coordinating repairs or replacements, or providing compensation for damages.
By following these steps and effectively communicating with all parties involved, we can help ensure a smooth and efficient handling of the auto claim from start to finish.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Claims Specialist roles with real interview advice

What Claims Specialist at ACKO are saying

3.9
 Rating based on 16 Claims Specialist reviews

Likes

I enjoy the dynamic and innovative environment at Acko, with a strong focus on customer centric solutions and collaborations. The tech-driven approach and growth opportunities make it an exciting work place.

  • Salary - Excellent
  • +6 more
Dislikes

One aspects i find challenging at Acko is the absence of a work -from- home policy,which can be difficult at times, especially when balancing personal and professional responsibilities.

Read 16 Claims Specialist reviews

Claims Specialist salary at ACKO

reported by 46 employees with 1-8 years exp.
Lock Unlock
₹4 L/yr - ₹7 L/yr
36% more than the average Claims Specialist Salary in India
View more details

What ACKO employees are saying about work life

based on 500 employees
68%
70%
65%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ACKO Benefits

Submitted by Company
Cafeteria
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Health Insurance +8 more
Submitted by Employees
Health Insurance
Work From Home
Cafeteria
Free Food
Job Training
Soft Skill Training +6 more
View more benefits

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ACKO Mumbai Office Location

View all
Mumbai Office
Unit No. 301, 3rd Floor, E wing, Lotus Corporate Park, Off Western Express Highway, Jay Coach, Goregaon East Mumbai
400063

Motor Claims Specialist

3-5 Yrs

Bangalore / Bengaluru

3mon ago·via naukri.com

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