Manager/ Sr. Manager (Team Lead)

Job Summary

As a Sales Team Leader, you will be responsible for leading and managing a team of sales professionals to achieve monthly targets, maintain low attrition rates, and ensure the overall success of Inbound & outbound sales activities in Motor Insurance Vertical.

Experience in sales leadership, with a focus on insurance processing and call center operations In Motor Insurance Vertical (Handling Team of 70-100).

Your role will involve creating and implementing strategies to improve team performance, managing customer interactions, and ensuring that all departmental operations align with business goals. You will also be responsible for resource planning, work allocation, and continuous monitoring of team performance to drive improvements.

Role and Responsibilities

Team Management

• Build, motivate, and maintain a cohesive and high-performing sales team.
• Handle team attrition and implement strategies to retain top talent.
• Plan and allocate resources according to team targets and objectives.

Operational Oversight

• Oversee Inbound & outbound sales activities and processes, implementing improved approaches as needed.
• Ensure departmental operations meet all work requirements and customer needs.

Customer Interaction

• Contact customers and present current products or services effectively.
• Understand customer requirements and ensure successful execution.

Performance Monitoring

• Monitor team performance on key metrics, including Quality SLA, touch time/AHT, and production.
• Implement continuous improvement initiatives to enhance team performance.
• Interact with the Line of Business to align team goals with overall business objectives.

Skills and Qualifications

• Proven Experience/ Track record
• Proven work experience as a Sales Team Leader or similar role.
• Strong knowledge of CRM systems and in-depth understanding of performance metrics.
• Experience in call center and back-office operations, particularly in insurance processing (health insurance or motor insurance).

Product Knowledge

• Knowledge of the Motor Insurance product line is essential.
• Understanding major and minor Health Insurance is an added advantage.

Technical Skills

• Proficient in data management with a strong knowledge of Excel and PowerPoint.
• Excellent communication skills, both verbal and written.

Education and Experience

• Bachelors degree in business, Sales, or a related field preferred.
• At least 8-12 years of experience in sales leadership, with a focus on insurance processing and call center operations In Motor Insurance (Handling Team of 70-100)