Experience 15 years, preferably in Real Estate Background Only.
Roles Responsibility
Operations Oversight: Manage the day-to-day operations of residential facilities, including building maintenance, security, landscaping, and housekeeping.
Preventive Maintenance: Develop and implement preventive maintenance programs to ensure the longevity and optimal performance of all facilities and equipment.
Vendor Management: Oversee and coordinate with external vendors and service providers for maintenance, repair, and service contracts, ensuring compliance with company standards and timelines.
Resident Satisfaction: Ensure high levels of resident satisfaction by addressing concerns promptly, providing timely services, and maintaining open lines of communication.
Community Engagement: Organize and manage community events, activities, and programs to enhance resident engagement and build a strong community spirit.
Complaint Resolution: Address and resolve any resident complaints or issues related to facility management in a professional and timely manner.
Security Management: Oversee the implementation of robust security measures, including access control, surveillance systems, and 24/7 security personnel.
Health Safety Compliance: Ensure that all facilities comply with health and safety regulations, including regular inspections, risk assessments, and safety audits.
Crisis Management: Lead the response to any crises or emergencies, ensuring the safety and security of all residents and facilities.
Budget Preparation: Develop and manage the annual facility management budget, ensuring cost-effective use of resources.
Cost Control: Monitor and control operational expenses, identifying opportunities for cost savings and efficiency improvements.
Financial Reporting: Prepare and present financial reports on facility operations, including budget variance analysis and forecasting.
Team Management: Lead, mentor, and develop a team of facility management professionals, including supervisors, technicians, and support staff.
Training Development: Implement training programs for staff to enhance their skills in facility management, safety procedures, and customer service.
Performance Evaluation: Conduct regular performance evaluations, providing feedback and setting goals for team members.
Long-Term Planning: Develop long-term strategies for facility management that align with the company s goals for residential projects.
Skills Required
Proven experience of Residential group housing or commercial projects.
Good project management skills, with the ability to multitask and prioritize effectively.
Strong knowledge of Strategic Planning Execution of Projects.