Customer Support Executive

About Ace Creative Learning A reputed name in the 11th & 12th and Competitive Exam Coaching space, Deeksha thrives on blending the best of technology and academics while nurturing children in an environment that prioritises wellness and care. Deekshas expert pedagogy inspires confidence and original thinking by making learning fun and effective. Job Summary: We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you will be responsible for contacting customers, introducing our products or services, and generating leads. Your primary objective will be to engage customers over the phone, provide information about our offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a customer-oriented approach are essential for success in this role. Responsibilities: • Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parents needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities. Requirements: • Proven experience as a Telecaller or similar sales role. • Excellent verbal communication and interpersonal skills. • Persuasive and confident with the ability to build rapport with customers. • Active listening skills to understand customer needs and concerns. • Ability to work in a target-driven environment and achieve goals. • Strong organizational skills with the ability to multitask and prioritize effectively. • Proficiency in using CRM software and other telecommunication tools. • Ability to handle objections and resolve customer complaints professionally. • High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.