Specialist II, Accounts Payable- Disbursements

The Accounts Payable process is carried out for North America, Europe and APAC regions including non-English-speaking countries. The scope includes Invoice Processing, Validation, IOH, Vendor creation, Disbursement and Helpdesk activities within agreed timeline as per EA internal policy, ensure timely payment to suppliers and employees and managing Customer Service for the internal customers.

Roles & Responsibilities:

• Ability to work on the assigned process and support team as per the process requirement.
• Provide excellent customer service to our business partners and suppliers to resolve their queries to fix the issues.
• Do the follow up on pending items on a regular and timely basis.
• Address on help desk queries and resolutions as per request within agreed SLA.
• Look for the opportunities in cleaning the aged items by working with different teams to keep the records up to date.
• Experience on Non-speaking English language countries AP processes, also understanding different tax concepts of various countries. Specially for Canada region taxes is an added advantage.
• Ability to work on multi-tasking activities to deliver within agreed timelines.
• Deliver internal set defined targets on publishing monthly Dashboards, Productivity and Accuracy.
• Work closely with IT on the system issues & change requests to ensure the relevant testing is done before moving the fix to Prod.
• Guide and train new team members to meet the learning curve.
• Adhere to the policies and procedure under structured supervision.
• Adept in publishing the quarterly metric and documenting the process change in a timely manner.
• Create and amend vendor records by verifying the vendor information against the provided documents.
• Periodic review of vendor records and de-activate the dormant vendors in database. 15. Process vendor payments, employee payments using different forms of payment methods (eg: Wire, Check , ACH).
• Experience in issuing the manual payments using the bank website will be an added advantage.
• Working on Payment rejections and reissuing the payments to vendors.
• Should have an experience in AP Month end close activities and working on AP-GL reconciliations.
• Work with the Vendors or Business partners in resolving the open credits or aged transactions.