Accordion India - Associate - Knowledge Management (Documentation)

Role Overview:

The Associate KM (Documentation Specialist) will be responsible for documentation and content management of Accordion customer projects. He /She will be expected to be the go-to person for all Knowledge Management documents.

Location: Hyderabad, Telangana

What You will do:

• Work with the internal project teams to gather an in-depth knowledge about the problem context and solution, and translate complex analysis into polished, simple, and engaging content.
• Connect with Project Managers post the initiation of new projects to provide access to relevant documents based on the project scope.
• Collaborate with the Leadership team to identify any new documentation requirements based on the new/emerging capabilities, so that the knowledge is stored and distributed across the organization.
• Create high quality and comprehensive documents such as Case studies, Success Stories and Standard Operating Procedures (SOP) by thoroughly understanding the requirements/scope
• Align with the documentation guidelines laid out by Accordion.
• Evaluate existing documents in repositories and update them frequently to capture any new learnings/work.
• Own end-to-end documentation management including creation, storage, maintenance, and dissemination.

Ideally, you have:

• 2-5 years of experience in similar roles.
• Undergraduate degree with strong performance; Masters degree and/or business degree is a plus.
• Very strong written communication and documentation skills with great attention to detail.
• Experience in using documentation tools, and Microsoft PowerPoint and Word.
• Produce quality work in a fast-paced environment, meeting deadlines as well as internal expectations for quality and accuracy.
• Proven ability to handle multiple projects simultaneously, with an eye of prioritization.
• Firm understanding of technical jargons and analysis.

Why Explore a Career at Accordion:

• High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.
• Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.
• Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.
• Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.
• Other benefits for full time employees:
• Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctors consultations, counsellors, etc
• Corporate Meal card options for ease of use and tax benefits.
• Team lunches, company sponsored team outings and celebrations.
• Cab reimbursement for women employees beyond a certain time of the day.
• Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.
• Reward and recognition platform to celebrate professional and personal milestones.
• A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.