Director - Corporate Quality @ Access Healthcare Services

Greetings from Access Healthcare Services,

We have an excellent opportunity with the team Corporate Quality.

Interested ones can share their updated resume with harshini.gayath@accesshealthcare.com or 6369400598 (WhatsApp).

Job Location: Ambattur Estate, Chennai

Shift: General

Experience:

• 18+ years of experience in quality assurance, compliance, and audit management within the healthcare BPO industry.
• Proven expertise in implementing and managing ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks.
• Experience in managing client security questionnaires, audits, and external auditor engagements.
• Strong experience in leading cross-functional teams, driving governance, and ensuring process improvements.

Qualifications:

Bachelor's degree in business, information technology, quality management, or a related field. Master's degree preferred.

Professional Certifications: ISO 27001 Lead Auditor, ISO 9001, HITRUST Practitioner, PCI-DSS, SOC, or similar relevant certifications.

Job Description:

The Director of Corporate Quality will be responsible for designing, implementing, and overseeing the organization's quality, security, and compliance programs. This role demands expertise in managing ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks. The incumbent will lead internal audits, interface with external auditing bodies, ensure regulatory compliance, and maintain client trust through proactive governance and communication.

Key Responsibilities

Quality Management Systems (QMS), Information Security, and HITRUST:

Develop, maintain, and improve QMS and ISMS frameworks in alignment with industry standards (ISO 9001, ISO 27001, PCI-DSS, SOC, and BCMS).

Expertise in managing the HITRUST certification.

Ensure compliance with security and quality requirements specific to the healthcare BPO and revenue cycle management industry.

Audit Management:

Plan, manage, and execute internal audits to evaluate compliance and identify opportunities for improvement.

Interface with external auditing bodies for certifications, surveillance audits, and compliance reviews.

Lead audit preparation, execution, and follow-ups, ensuring seamless coordination with cross-functional teams.

Risk Management and Compliance:

Oversee risk assessments and implement appropriate risk mitigation measures.

Drive compliance with client-specific security and quality standards, including responding to client security questionnaires.

Maintain and update policies, procedures, and documentation to ensure continual readiness for audits and assessments.

BCMS and Business Continuity:

Spearhead the organization's Business Continuity Management System (BCMS) in alignment with ISO 22301.

Define recovery metrics (RTO, RPO, MBCO) and facilitate business impact analysis (BIA).

Test and validate business continuity and disaster recovery plans regularly.

Client and Stakeholder Interactions:

Serve as a primary point of contact for clients during compliance discussions, audits, and assessments.

Lead client engagements related to quality assurance, security frameworks, and audit processes.

Address client queries and build trust by demonstrating the organization's compliance readiness.

Cross-Functional Collaboration:

Collaborate with IT, Operations, Compliance, and Legal teams to drive organizational initiatives.

Ensure alignment across teams to meet client and regulatory requirements.

Conduct regular training and awareness sessions on quality and security standards for internal teams.

Reporting and Governance:

Prepare and present comprehensive reports for senior leadership on audit findings, compliance metrics, and risk status.

Track and report progress of corrective actions, client concerns, and quality enhancements.