Urgent Opportunity - Senior Account Manager- Gurgaon (Cyberhub)

Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-term relationships with key clients, ensuring their satisfaction with services related to SAP, Oracle, Salesforce, and other enterprise technologies.
Account Strategy: Develop and execute account strategies to achieve client goals and business outcomes, ensuring alignment with the companys broader objectives.
Revenue Growth: Identify upsell and cross-sell opportunities within existing accounts, particularly with technology-related services and solutions.
Problem Solving: Act as the client’s advocate in resolving any issues related to the implementation, maintenance, or enhancement of technology solutions.
Reporting & Analysis: Provide clients with regular performance reports, highlighting key metrics, insights, and areas for improvement.
Collaboration: Work closely with internal teams, including recruitment, HR, delivery and practice ensure seamless integration and ongoing support of technology solutions.
Contract Negotiations: Lead contract renewals, service-level agreements (SLAs), and pricing negotiations, focusing on long-term partnerships and technology-driven solutions.
Industry Knowledge: Stay updated on the latest developments in enterprise technologies, ensuring that you can provide clients with informed recommendations.

Qualifications:
Experience: 7+ years of account management experience, with a strong focus on enterprise technology solutions like SAP, Oracle, Salesforce, or similar platforms.
Education: Bachelor’s degree in Business, Information Technology, or a related field.

Skills:
Deep understanding of enterprise software ecosystems (SAP, Oracle, Salesforce, etc.).
Strong communication and interpersonal skills, especially in explaining complex technical concepts to non-technical stakeholders.
Experience with managing multiple client accounts simultaneously, including those with complex technology needs.
Excellent problem-solving skills and a keen attention to detail.
Proficiency with CRM systems (e.g., Salesforce) and data analytics tools.

Attributes:
Highly organized with a proven ability to manage large, complex accounts.
Results-driven with a focus on driving client success and identifying revenue growth opportunities.
Self-motivated and able to thrive in both team environments and independent settings.

Preferred:
Industry Experience: Previous experience working in industries like IT services, consulting, or enterprise software with a focus on managing accounts with complex technology landscapes.
Certifications: Relevant certifications in SAP, Oracle, Salesforce, or other enterprise technologies, as well as project management or account management credentials (e.g., PMP, CAM, etc.).