Operations Analyst - DPCoE

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Job Description:

Job Summary :

The person hired for this position will be part of a team who s objective and responsibility are providing maintenance and support for applications in the Digital Product Center of Excellence. The Application Support Operations Analyst will be responsible for providing comprehensive support to IT applications across multiple platforms and technology stacks. This role involves troubleshooting, maintaining, and optimizing applications to ensure seamless operations and exceptional user experience.

Primary Responsibilities include but are not limited to the following:

• Perform varied and complex duties and tasks that require independent judgment to implement, support and maintain Microsoft, Linux, AWS based applications
• Provide first and second-level support for IT applications, addressing and resolving incidents and service requests.
• Monitor application performance and availability, proactively identifying and resolving issues.
• Collaborate with development, infrastructure, and business teams to ensure applications meet business requirements and performance standards.
• Perform root cause analysis for recurring issues and implement corrective actions.
• Document and maintain application support procedures, knowledge base articles, and troubleshooting guides.
• Assist in the deployment, configuration, and upgrade of applications.
• Participate in on-call rotation to provide after-hours support as needed.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Continuously improve support processes and contribute to the development of best practices.
• Provide assistance and consultation to other infrastructure and applications groups and work within cross-functional teams.
• Participate in the planning, installation, configuration, and maintenance monitoring of Atlassian Tools
• Ensure 24/7 availability, optimized performance, backup, recovery, and security procedures adherence for applications.

Basic Qualifications:

We need an excellent communicator with strong problem resolution skills who thrives on working in a team environment. In addition, we require:

• Bachelor s degree from an accredited university preferred
• Minimum seven (4) years IT professional experience and application support
• Ability to multi-task and handle large workloads under time constraints
• Excellent interpersonal, written, and team collaboration skills

• Strong knowledge of multiple platforms and technology stacks, including:

• SQL
• Microsoft Azure
• Amazon Web Services (AWS)
• .NET Framework

• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with IT service management (ITSM) tools and practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications and Skill Levels:

• Version control experience
• Build, test, and deployment experience
• Knowledge of DevOps practices and tools.
• Ability to multi-task and handle large workloads under time constraints
• Excellent interpersonal, written, and team collaboration skills

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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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