Automobile Sales-Bihar

1

Customer Handling

• Receiving customer with smile and greet him with Politeness, courteousness and professionalism

• Verify the service requests made by customers & Capture VOC of the customer and update in the system

• Conversational skill for telephonic as well as face to face discussion

• Customer communications about repair updates

2

Diagnosis

• Analyse and Diagnose the Scooter to identify number and type of repairs applicable

• Update the diagnosis report in the WMS (Getafix)  

• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3

System Handling

• Track the Customer complaint in Zendesk and update the system on live basis

• Operate Workshop Management System (Getafix) and ensure 100 % adherence

• Update operational Status and ETA on timely basis in both CRM and WMS systems

• Check for scooter health in Telematics Command centre for deep diagnosis

4

Technical Repairs

• Service Champion should be fully equipped with knowledge on OLA Scooter

• Could able to repair/replace all the parts of the scooter

• Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5

Process and Operational

• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.

• Invoicing and Payment Collections

• Ensure bays are free from any foreign materials and fit for serviceability

6

Parts Operation

• Auditing the inventory and ensure system and physical inventory is same

• Perform GRN and maintain Inventory at Experience Centre

• Ensuring Warranty part reverse logistics to the Mother workshop

7

Safety and Compliance

• Wear Uniform and Protective Gear while repairing scooter

• Use Protective Gear and proper handling of Tool Kits while repairing scooter

• Ensure fire fighting equipment are in place to ensure fire handling

• Only male candidate.
• Min qualification: 12th pass/ diploma/ graduation/post graduation/ITI
• Min experience: 1 year in automobile industry in Sales sector.