AR caller-Team Lead/SME Hyderabad and Chennai (C)

Review the work performed by AR Analysts/ Callers and document any quality issues

Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality

Participate in developing process documentation

Participate in maintaining our Quality Management System for ISO.

Provide feedback and work with the training team to provide remedial training

Check the reports developed by AR Analyst/ AR Callers aging analysis, understand days in A/R, top reasons for denials, etc

Adhere to MBW’s information security guidelines

Be in the center of ethical behavior and never on the sidelines

Should have worked as a Quality Controller for AR for at least 1+ years with medical billing service providers

Should have at least 4 to 6 years of experience in AR Calling / AR Analyst.

Should have very good knowledge in medical billing and confident in process knowledge

Experience in the end to end Healthcare process/ AR calling audit.

Adapting to new situations & challenges whenever required

Good communication & typing skills

Adhere to all company policies and procedures