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Customer Support Voice opening in Mumbai For leading matrimony company
2COMS
posted 4d ago
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Job Description
SUMMARY
Requirements
Benefits What We Offer:
Job Title: Customer Success Associate - Salary upto 35k inhand.
Location : Saki Naka, Mumbai, Work from office.
Job Summary:
UG /Graduate in any field with minimum of 2yrs experience in customer support / Telesales/ Telemarketing role.
Should have excellent communication skills in English,
Only Male candidates should apply and be ok to work in rotational and night shift.
Key Responsibilities:
1. Onboard new customers, providing training and support.
2. Build strong relationships with customers, understanding their needs.
3. Monitor customer health, identifying potential issues.
4. Develop and execute success plans.
5. Provide timely solutions to customer queries.
6. Collaborate with sales, marketing, and product teams.
7. Analyse customer data to identify trends and areas for improvement.
8. Conduct regular check-ins and business reviews.
1. 1-5 years of customer-facing experience.
2. Excellent communication and interpersonal skills.
3. Ability to understand customer needs and technical concepts.
4. Proactive problem-solving skills.
5. Familiarity with CRM software.
6. Should be ok to work rotational shift
7. Male candidates preferred
Desirable Qualifications:
UG /Graduate in any field
Skills:
1. Customer relationship building.
2. Communication and presentation.
3. Problem-solving and analysis.
4. Time management and organization.
5. Technical aptitude.
1. Competitive salary - 25 k to 35 inhand salary
2. Career growth opportunities.
3. Collaborative work environment.
4. Recognition and rewards.
Employment Type: Full Time, Permanent
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People are getting interviews at 2COMS through
People are getting interviews through
(based on 23 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
39%
22%
9%
4%
26% candidates got the interview through other sources.
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What people at 2COMS are saying
What 2COMS employees are saying about work life
based on 433 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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