Zomato
40+ Raster Engineers Interview Questions and Answers
Q1. What do you know about Zomato ?
Zomato is a popular online food delivery and restaurant discovery platform.
Zomato allows users to search for restaurants, read and write reviews, and order food for delivery.
It operates in multiple countries around the world, providing a wide range of cuisines and dining options.
Zomato also offers a subscription service called Zomato Gold, which provides discounts and offers at partner restaurants.
Q2. How will you convince a traditional restaurant (old restaurant, that does not believe in going online) to onboard on Zomato?
I would highlight the benefits of online presence, showcase success stories of similar restaurants, and offer a trial period.
Explain the potential increase in visibility and customer reach by being listed on Zomato
Share success stories of other traditional restaurants that have seen growth after joining Zomato
Offer a trial period with no commitment to show the restaurant the potential benefits
Provide support and guidance in setting up their online profile and managing orders
Q3. How would you sell a simple pen for 1 lakh.
This pen is not just a writing instrument, it's a statement of luxury and exclusivity.
Highlight the pen's unique design and craftsmanship
Emphasize the use of high-quality materials
Mention any special features or functions
Create a sense of exclusivity and rarity
Appeal to the buyer's desire for luxury and status
Offer personalized engraving or customization options
Q4. What important things should be followed when you are in conversation with the customers?
Active listening, empathy, clear communication, problem-solving, and follow-up are important when conversing with customers.
Listen actively to the customer's concerns and needs.
Show empathy and understanding towards their situation.
Communicate clearly and effectively, avoiding technical jargon.
Offer solutions and problem-solving strategies.
Follow up with the customer to ensure their satisfaction and address any further concerns.
Q5. What is zomato and how it works
Zomato is a popular online food delivery and restaurant discovery platform.
Zomato allows users to search for restaurants, read reviews, and order food for delivery or pickup.
Users can also make reservations, view menus, and avail discounts and offers.
Restaurants can list their menus, photos, and promotions on Zomato to attract more customers.
Zomato also offers a premium subscription service called Zomato Gold for exclusive deals and discounts.
Q6. Tell me about zomato
Zomato is a popular online food delivery and restaurant discovery platform.
Zomato allows users to search for restaurants, read and write reviews, and order food for delivery or pickup.
It provides information such as menus, photos, and user ratings for restaurants.
Zomato also offers a subscription service called Zomato Gold, which provides discounts and offers at partner restaurants.
Q7. Sell a Bottle and negotiate
I would highlight the unique features of the bottle, emphasize its quality and benefits, and offer a competitive price.
Highlight the unique features of the bottle such as its design, material, or functionality
Emphasize the quality of the bottle and how it compares to competitors
Explain the benefits of using the bottle, such as durability, eco-friendliness, or convenience
Offer a competitive price or special promotion to entice the customer to make a purchase
Q8. Sell a pen to me
This pen is not just a writing tool, but a stylish accessory that will make you stand out.
Highlight the sleek design and quality craftsmanship of the pen
Emphasize the smooth writing experience it provides
Mention any special features like a comfortable grip or refillable ink
Offer a special discount or promotion to entice the customer
Q9. Sell me this pen
This pen is not just a writing tool, but a stylish accessory that will make you stand out in any professional setting.
Highlight the sleek design and professional look of the pen
Emphasize the smooth writing experience it provides
Mention any special features like a comfortable grip or refillable ink
Create a sense of urgency by mentioning limited availability or high demand
Q10. If the customer is very irate and he is speaking profanity,how will you deal with them?
Remaining calm and empathetic, I would listen to the customer, apologize for their frustration, and assure them that I am there to help.
Stay calm and composed
Listen actively to the customer's concerns
Apologize sincerely for their frustration
Assure them that their issue will be resolved
Avoid taking their profanity personally
Offer solutions or alternatives
If necessary, escalate the issue to a supervisor
Q11. How you will convince Restaurant owner for commission, Ads, Discounts.
I will highlight the benefits of commission, ads, and discounts to the restaurant owner, showcasing how it can increase their revenue and customer base.
Emphasize the potential increase in revenue through commission from increased orders.
Highlight the visibility and brand awareness that ads can bring to the restaurant.
Explain how offering discounts can attract new customers and retain existing ones.
Provide case studies or examples of successful partnerships with other restaura...read more
Q12. How you deal to the customer if he get non veg food instend of veg food?
I would apologize to the customer and immediately replace the non-veg food with the correct order.
Apologize to the customer for the mistake
Assure them that the correct order will be delivered as soon as possible
Replace the non-veg food with the correct order
Ensure that the replacement order is checked for accuracy before delivery
Offer a discount or compensation for the inconvenience caused
Q13. How to deliver a food safely
To deliver food safely, ensure proper packaging, maintain temperature control, follow hygiene practices, and handle with care.
Use insulated bags or containers to maintain temperature
Avoid cross-contamination by separating raw and cooked foods
Wash hands frequently and use gloves when handling food
Check food labels for allergen information
Handle fragile items with care to prevent damage
Q14. How can deliver a food safely
To deliver food safely, ensure proper packaging, use insulated bags, follow food safety guidelines, and handle with care.
Use insulated bags to maintain food temperature
Follow food safety guidelines to prevent contamination
Handle food with care to avoid spills or damage
Double-check orders before delivery to ensure accuracy
Q15. 1 feature u would like to add in Zomato app
I would like to add a feature that allows users to filter restaurants based on their sustainability practices.
Users can select filters such as 'locally sourced ingredients', 'compostable packaging', and 'renewable energy usage'
Restaurants can display their sustainability practices on their profile for users to see
This feature can attract environmentally conscious users and promote sustainable practices in the food industry
Q16. How deliver a food safely
To deliver food safely, ensure proper packaging, maintain temperature control, follow hygiene practices, and handle with care.
Use insulated bags or containers to keep food at the right temperature
Double check the order to ensure accuracy before delivery
Wash hands thoroughly before handling food
Avoid cross-contamination by separating raw and cooked foods
Handle food with care to prevent spills or damage
Q17. What steps should be taken if a client does not agree to the company's policy?
Addressing client disagreement with company policy requires clear communication, understanding the client's concerns, finding common ground, and offering alternative solutions.
Initiate a conversation with the client to understand their perspective and concerns.
Explain the rationale behind the company policy and how it benefits both parties.
Seek common ground and try to find a compromise that satisfies both the client and the company.
Offer alternative solutions or options that...read more
Q18. How to deliver agood
Delivering goods requires proper planning, organization, and communication skills.
Plan your route efficiently to minimize travel time and maximize deliveries.
Communicate effectively with customers to ensure timely and accurate deliveries.
Handle packages with care to prevent damage during transportation.
Follow all safety protocols and traffic laws while on the road.
Maintain a positive attitude and professional demeanor at all times.
Example: Use GPS navigation to find the quick...read more
Q19. What are the sources to hire Deliver partner
Sources to hire delivery partners include job portals, referrals, social media, and recruitment agencies.
Job portals such as Indeed, Glassdoor, and LinkedIn
Referrals from current employees or partners
Social media platforms like Facebook and Twitter
Recruitment agencies that specialize in logistics and transportation
Networking events and job fairs
Advertising on local newspapers or radio stations
Partnering with local schools or training programs to recruit new talent
Q20. Ideas to generate dine in business
Offer promotions, improve ambiance, provide excellent service, and create a loyalty program.
Offer happy hour specials to attract customers during slow hours
Create a cozy and inviting atmosphere with comfortable seating and lighting
Train staff to provide exceptional service and make customers feel welcome
Implement a loyalty program to reward repeat customers and encourage return visits
Q21. How to handle man power critical situation , demand .
To handle man power critical situation and demand, prioritize tasks, delegate responsibilities, and consider outsourcing.
Prioritize tasks based on urgency and importance
Delegate responsibilities to capable team members
Consider outsourcing to temporary agencies or freelancers
Offer incentives for overtime or additional work
Cross-train employees to fill in gaps in manpower
Maintain open communication with team members to address concerns and find solutions
Q22. Something tell about BPO CALL CENTRE,
BPO CALL CENTRE is a business process outsourcing service that provides customer support through phone calls.
BPO CALL CENTRE stands for Business Process Outsourcing Call Centre.
It is a service that provides customer support through phone calls.
It is commonly used by companies to handle customer inquiries, complaints, and technical support.
BPO CALL CENTRE agents are trained to handle a variety of customer issues and provide solutions.
Examples of BPO CALL CENTRE companies inclu...read more
Q23. What are higher order functions in swift?
Higher order functions in Swift are functions that can take other functions as parameters or return functions as results.
Higher order functions include map, filter, and reduce in Swift.
They allow for more concise and readable code by abstracting common patterns of code.
Example: map function can be used to transform each element in an array without using a loop.
Q24. Who is crusher? How he is functioned?
Crusher is a machine used for crushing materials into smaller pieces.
Crusher is a mechanical device that applies force to break down large rocks or other materials.
It is commonly used in mining, construction, and recycling industries.
Crushers can be operated manually or powered by electricity or diesel engines.
They come in various types such as jaw crushers, cone crushers, impact crushers, etc.
The functioning of a crusher involves feeding the material into the machine, which ...read more
Q25. What does it mean by customer centric company?
A customer centric company focuses on meeting the needs and preferences of customers to provide exceptional experiences.
Putting the customer at the center of all decision-making processes
Tailoring products and services to meet customer needs and preferences
Providing excellent customer service and support
Collecting and acting on customer feedback to continuously improve
Building long-term relationships with customers
Examples: Amazon, Zappos, Nordstrom
Q26. Will you take care of 200 ton material?
Yes, I am capable of taking care of 200 ton material.
I have experience handling heavy machinery and materials.
I am familiar with safety protocols and procedures for handling large loads.
I have successfully managed similar tasks in my previous roles.
I am physically fit and capable of handling the physical demands of the job.
Q27. How many cars go through a petrol pump
The number of cars that go through a petrol pump varies depending on factors such as location, time of day, and day of the week.
The number of cars at a petrol pump can be higher during peak hours, such as morning and evening rush hours.
Weekends and holidays may see increased traffic at petrol pumps.
Petrol pumps located near highways or busy intersections tend to have more cars passing through.
The size of the petrol pump and the number of fuel dispensers can also impact the nu...read more
Q28. How to Handle Fleet How to handle Strike
Handling fleet strikes requires effective communication, strategic planning, and quick decision-making.
Establish clear communication channels with drivers and fleet managers
Develop a contingency plan for strike situations
Monitor fleet operations closely to identify any potential issues
Work with legal team to ensure compliance with labor laws
Consider alternative transportation options if necessary
Q29. What is your spirit animal
My spirit animal is the wolf.
I admire the wolf's loyalty and strong sense of family.
I strive to be a leader like the alpha wolf.
I am adaptable and able to thrive in different environments.
I am intuitive and trust my instincts.
I am a team player and work well in a pack.
Q30. The process how to handle
Can you please clarify the question? I am not sure what process you are referring to.
Can you please provide more context or details about the process?
Are there any specific guidelines or protocols that need to be followed?
Can you give an example of a scenario where this process would need to be handled?
Do you have any specific concerns or challenges related to this process?
Q31. Compitator of Zomato
Swiggy, Uber Eats, Foodpanda, Dunzo, etc. are some of the competitors of Zomato.
Swiggy is a food delivery platform that competes with Zomato in India.
Uber Eats is another food delivery platform that competes with Zomato globally.
Foodpanda is a food delivery platform that competes with Zomato in Asia.
Dunzo is a hyperlocal delivery platform that competes with Zomato in India.
Q32. How will you handle customer query
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's query
Empathize with the customer's situation and show understanding
Provide clear and accurate solutions or information
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
Q33. What do you know about the zomato
Q34. What do you know about tomato
Tomato is a fruit that is commonly used as a vegetable in cooking.
Tomato is a member of the nightshade family.
It is native to western South America.
Tomatoes are rich in vitamins A and C.
They are a good source of antioxidants.
Tomatoes come in various colors, including red, yellow, and green.
They are used in a wide range of dishes, such as salads, sauces, and soups.
Q35. Difference between static dispatch and dynamic dispatch.
Static dispatch is determined at compile time, while dynamic dispatch is determined at runtime.
Static dispatch is also known as early binding, while dynamic dispatch is also known as late binding.
Static dispatch is faster as the method to be called is known at compile time, while dynamic dispatch incurs a slight performance overhead as the method to be called is determined at runtime.
In static dispatch, the method to be called is resolved based on the type of the variable at ...read more
Q36. What is customer service ?
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or social media.
Examples of customer service include...read more
Q37. What's is purpose of VFD ?
VFD stands for Variable Frequency Drive. Its purpose is to control the speed and torque of an electric motor.
VFDs are used to save energy by adjusting the motor speed to match the load requirements.
They provide smooth starting and stopping of motors, reducing mechanical stress.
VFDs allow for precise control of motor speed, enabling better process control.
They can be used to optimize motor performance and extend motor life.
VFDs are commonly used in HVAC systems, pumps, fans, a...read more
Q38. How much you expect current CTC
I expect a competitive salary based on my experience and the responsibilities of the role.
Research industry standards for Team Manager salaries
Consider my current salary and any additional responsibilities in the new role
Negotiate based on market trends and my value to the company
Q39. Am tiling floor of House and office.
Q40. What’s is the main goal
The main goal of an Operation Executive is to ensure efficient and effective operations within an organization.
Streamlining processes and procedures
Optimizing resource allocation
Improving productivity and efficiency
Reducing costs and waste
Ensuring compliance with regulations and standards
Enhancing customer satisfaction
Driving continuous improvement
Managing and resolving operational issues
Monitoring and analyzing key performance indicators
Collaborating with cross-functional te...read more
Q41. Situations based on ground level impacts
Situations with ground level impacts in logistics
Ground level impacts can include weather conditions, road closures, and traffic congestion
These situations can cause delays in delivery times and increased transportation costs
Logistics companies must have contingency plans in place to mitigate the impact of ground level situations
Q42. What is data based
Data based refers to decisions, actions, or strategies that are supported by data and evidence.
Data based decisions are made by analyzing relevant data and information.
It helps in making informed choices and reducing risks.
Examples include using customer feedback data to improve products or using sales data to create marketing strategies.
Q43. Star delta single line diagram
A star delta single line diagram is a graphical representation of the electrical connections and components in a star delta motor control circuit.
A star delta single line diagram shows the power supply, motor, contactors, overload relays, and control circuit components.
The diagram illustrates the switching between star and delta configurations for starting and running the motor.
It helps in understanding the electrical connections and troubleshooting the circuit.
Example: L1, L...read more
Q44. Solve hiring process and describe
Streamline hiring process by implementing structured interview process, utilizing technology for screening, and providing timely feedback to candidates.
Implement a structured interview process to ensure consistency and fairness
Utilize technology for initial screening of candidates to save time and resources
Provide timely feedback to candidates to maintain a positive candidate experience
Q45. Last company knwadge
I have experience in the last company with knowledge of various procedures, systems, and protocols.
I gained knowledge of inventory management systems and procedures.
I was trained on safety protocols and emergency procedures.
I learned about customer service techniques and best practices.
Q46. Jow to solve delivery issue
To solve delivery issues, identify root causes, improve communication with customers and delivery team, optimize logistics, and implement tracking systems.
Identify root causes of delivery issues such as incorrect addresses, delayed shipments, or damaged goods
Improve communication with customers by providing accurate delivery estimates and updates on shipment status
Optimize logistics by streamlining delivery routes, improving inventory management, and reducing transit times
Imp...read more
Q47. Market share of the company
Q48. sell me a pen
This pen is sleek, reliable, and perfect for all your writing needs.
This pen features a smooth ink flow for effortless writing
The sleek design makes it comfortable to hold for long periods of time
It is refillable, making it a sustainable choice for the environment
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