How to handle customer queries?

Question

Accepted Answer

To handle customer queries, it is important to actively listen, empathize, provide accurate information, and offer solutions.

Actively listen to the customer's query and let them fully explain their issue.
Empathize with the customer and acknowledge their concerns.
Provide accurate and relevant information to address their query.
Offer appropriate solutions or alternatives to resolve their issue.
Ensure clear communication and follow-up to ensure customer satisfaction.

Accepted Answer

To handle customer query need to listen their complaint with a calm mind  and empathise them and make a note of their query or concern and give them accurate informtion with best of my knowledge if the customer still not satisfied with my resolution then raise a ticket for senior management

Accepted Answer

First listen his queries then solve this

Accepted Answer

Are you take the pressure of sales?

How to handle customer queries?

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