If a parent is so angry and asking for the Refund, how you will manage?

Question

Accepted Answer

To manage an angry parent demanding a refund, I would empathize, listen actively, offer a solution, and maintain professionalism.

Empathize with the parent's frustration and validate their concerns
Listen actively to understand the specific issue and gather relevant information
Offer a solution or alternative that aligns with company policies and customer satisfaction
Maintain professionalism, remain calm, and avoid getting defensive
Communicate clearly and effectively, ensuring the parent understands the resolution process

Accepted Answer

First of all I'll listen his Query, try to figure out the Problem, if the Problem is Genuine and parent is Right at their place, so will take strict Actions towards the Team, and ask the parent to schedule it with any other teacher and apologize for the inconvenience made to them.

If a parent is so angry and asking for the Refund, how you will manage?

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