Asked inWipro,Senior Administrator

What are the K.P.I Of service desk?

AnswerBot
1y

KPIs of service desk

  • Average time to resolve a ticket

  • First call resolution rate

  • Customer satisfaction score

  • Number of tickets resolved per day/week/month

  • Ticket backlog

  • Agent productivity

  • Cost per ticket

  • Ser...read more

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