How much time you will take to handle a query or a ticket?

Question

Accepted Answer

The time taken to handle a query or ticket depends on various factors such as complexity, resources available, and priority.

The time taken can vary from a few minutes to several hours or even days.
Simple queries or tickets that require basic troubleshooting can be resolved quickly.
Complex issues that require in-depth analysis or involvement of multiple teams may take longer to resolve.
The availability of resources, such as skilled technicians or necessary equipment, can impact the time taken.
Priority levels assigned to queries or tickets can determine the response and resolution time.
For example, a critical issue affecting a large number of users may be given the highest priority and resolved urgently.
On the other hand, a minor query or ticket with low impact may be addressed during regular working hours.
Efficient communication and collaboration with the requester can help expedite the resolution process.

Accepted Answer

It will depend on what kind of query or ticket we have. Because we need a close ticket and query on time it's not mean that we have not work properly on issue. We are analysis the issue resolve the issue and satisfied client with full confidence. We have clerify the resion why ticket and quiry late to close.

How much time you will take to handle a query or a ticket?

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