Wipro Customer Service Associate Interview Questions and Answers

COVID has led to a shift in education patterns worldwide.

• Remote learning has become the norm for many students.

• Online classes and virtual lectures have replaced traditional classroom settings.

• Hybrid models of education have emerged, combining in-person and remote learning.

• The pandemic has highlighted the need for more flexible and adaptable education systems.

• Access to technology and internet connectivity has become more important than ever before.

• The pandemic has also exposed...read more

Wipro is an Indian multinational corporation that provides information technology, consulting and business process services.

• Founded in 1945 by M.H. Hasham Premji

• Headquartered in Bangalore, India

• Employs over 190,000 people worldwide

• Provides services in industries such as healthcare, banking, and retail

• Listed on the National Stock Exchange of India and the New York Stock Exchange

The sunlight fell for one time in the morning when it first broke through the clouds.

• The sunlight fell for one time in a secluded forest clearing.

• The sunlight fell for one time on a dew-covered meadow.

• The sunlight fell for one time on a mountaintop at sunrise.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

• BPOs can handle a variety of processes such as customer service, technical support, and data entry.

• Companies outsource to BPOs to save costs and improve efficiency.

• BPOs are often located in countries with lower labor costs, such as India and the Philippines.

• BPOs may operate onshore, nearshore, or offshore depending on the needs of the client.

• Example...read more