Tell me about your self.and how to handle the customer

Question

Accepted Answer

I am a customer service professional with 5 years of experience. I believe in active listening, empathy, and problem-solving to handle customers effectively.

Active listening is key to understanding customer needs and concerns.
Show empathy by acknowledging the customer's feelings and concerns.
Use problem-solving skills to find solutions that meet the customer's needs.
Stay calm and patient, even in challenging situations.
Communicate clearly and effectively to ensure the customer understands the resolution.
Follow up with the customer to ensure their satisfaction and address any further concerns.