How do you track customers usage and product performance.?

Question

Accepted Answer

We use a combination of analytics tools, customer feedback, and user testing to track usage and product performance.

We regularly analyze data from tools like Google Analytics and Mixpanel to track user behavior and engagement.
We also gather feedback from customers through surveys, interviews, and support interactions to understand their needs and pain points.
We conduct user testing to observe how customers interact with our product and identify areas for improvement.
We use this information to make data-driven decisions about product development and prioritize features and improvements.
For example, we noticed a drop in user engagement on a particular feature and used customer feedback and user testing to identify usability issues and make improvements.

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