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Vistara Ground Staff Interview Questions and Answers
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Anonymous
I applied via Shine and was interviewed in Jun 2024. There were 2 interview rounds.
I have completed my hospitality assignment
Attitude refers to a person natural ability to learn or excel in particular areas or tasks
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- Ground Staff Activities
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I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.
It was good. They asked general questions about Aviation and personal questions
A case study was given which was pf medium level
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I applied via Naukri.com and was interviewed in Aug 2018. There was 0 interview round.
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I belongs to bihar. Write now I live in Dwarka sector 19 with my family
I m fresher and I m pursuing graduation in sol du.
Thanks sir
Skills: Communication, Body Language, Problem Solving
Duration: <1 week
I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Tell me about yourself?
- Q2. Tell me about indigo?
- Q3. What do you know about ground staff?eg customer service, ramp, security officer
- Q4. What 3 things you can give to this company?
- Q5. Why airlines industry?
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I applied via Job Portal and was interviewed in Sep 2021. There was 1 interview round.
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I was interviewed in Nov 2020.
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Application software know how knowledge.
Deepa Mitra
I applied via Recruitment Consultant and was interviewed in Sep 2018. There was 0 interview round.
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Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. What is customer service ? How would you handle clients ? What is customer satisfaction?
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.
Customer service involves actively listening to customers and addressing their needs and concerns.
It requires effective communication and problem-solving skills.
Handling clients involves being friendly, patient, and empathetic.
Customer satisfaction is the measure of how well a customer's expectat...
- Q2. How would you handle customer complaints?
- Ans.
I would listen to the customer, empathize with their situation, and offer a solution to resolve the issue.
Listen actively to the customer's complaint and let them express their concerns fully.
Empathize with the customer and acknowledge their frustration.
Offer a solution to resolve the issue, such as a refund, exchange, or alternative option.
Follow up with the customer to ensure their satisfaction and prevent future com
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