3. How can you manage a shouting customer

AnswerBot
1y

To manage a shouting customer, remain calm, actively listen, empathize, apologize if necessary, offer solutions, and involve a supervisor if needed.

  • Stay calm and composed

  • Listen actively and attentivel...read more

Anonymous
1y

Shouting customer ko ham uske ha mai ha milla ke apni bat rakh ke manage kr sakte hai

Anonymous
1y

First offer water to the customer than properly listen to the customer problems and solved it

Anonymous
8mo
OK sure
Vikaram saini
1y
  1. Stay calm. When an angry customer takes their frustrations out on you, it's perfectly natural to take it personally. ...

  2. Be an active listener. They're angry, and they want to be heard. ...

  3. Personalize ...read more

Sandip
1y

Stay calm. When an angry customer takes their frustrations out on you, it's perfectly natural to take it personally. ...

Be an active listener. They're angry, and they want to be heard. ...

Personalize ...read more

Vivek Rawat
1y
  1. Stay calm. When an angry customer takes their frustrations out on you, it's perfectly natural to take it personally. ...

  2. Be an active listener. They're angry, and they want to be heard. ...

  3. Personalize ...read more

RAJESH KUMAR
2y

Fast impression in retail format customer service , because customer service is very important , listen fast to fast customer approach and also greet and I spoke the customer sorry what is wrong with...read more

Love Kumar
2y
  1. Listen.
  2. Apologise to difficult customers.
  3. Handle angry customers by showing empathy.
  4. Maintain a calm tone of voice.
  5. Use the customer's name.
  6. Build and maintain trust.
  7. Don't take difficult customers p...read more
Anonymous
3y

First we have to great that customer and ask toone glass of water and listion there problem. And apologize to say sorry for everything of there is a customer mistake say to sorry to them. Because cust...read more

Shashiranjan rai
3y
  1. Remain calm.
  2. Practice active listening.
  3. Repeat back what your customers say.
  4. Thank them for bringing the issue to your attention.
  5. Explain the steps you'll take to solve the problem.
  6. Set a time to fol...read more
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V-Mart Assistant Store Manager Interview Questions
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