1. What is ITSM 2.life cycle of change request

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ITSM stands for Information Technology Service Management. It is a set of policies, processes, and procedures for managing IT services.

ITSM is used to align IT services with the needs of the business and ensure the delivery of high-quality services.
It involves various processes such as incident management, problem management, change management, and service level management.
The life cycle of a change request includes stages such as request, assessment, approval, implementation, and review.
During the assessment stage, the impact and risk of the change are evaluated.
The approval stage involves obtaining approval from the change advisory board (CAB) or change manager.
The implementation stage involves making the necessary changes and testing them.
The review stage involves evaluating the success of the change and identifying any areas for improvement.

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