1. What is ITSM 2. Incident management 3.what is ITIL 4 life cycle of change request

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Accepted Answer

ITSM is a set of policies, processes, and procedures for managing IT services.

ITSM stands for Information Technology Service Management
It involves managing IT services to meet the needs of the organization and its customers
ITSM includes processes such as incident management, problem management, change management, and service level management
Incident management is the process of restoring normal service operation as quickly as possible after an incident
ITIL (Information Technology Infrastructure Library) is a framework for ITSM
It provides a set of best practices for IT service management
The life cycle of a change request includes stages such as request, assessment, approval, implementation, and review

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