Difference between incident management and problem management

Question

Accepted Answer

Incident management focuses on resolving incidents to restore normal service operation, while problem management focuses on identifying and addressing the root cause of recurring incidents.

Incident management is reactive, focusing on restoring service as quickly as possible.
Problem management is proactive, aiming to prevent incidents from occurring in the future.
Incident management deals with the symptoms of an issue, while problem management deals with the underlying cause.
Examples: Incident management would involve restoring a server that has crashed, while problem management would involve investigating why the server crashed and implementing measures to prevent it from happening again.

Accepted Answer

Problem management is a practice focused on preventing incidents or reducing their impact. Incident management is focused on addressing incidents in real time.

Difference between incident management and problem management

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