Syngene International Assistant Manager Interview Questions and Answers for Experienced

Deviation refers to the difference between the actual and expected or planned outcome.

• It is a measure of how far something is from the norm or standard.

• It can be positive or negative depending on whether the actual outcome is better or worse than expected.

• Examples include financial deviation, production deviation, and quality deviation.

• Deviation can be calculated using statistical methods such as standard deviation or

Cause effect diagram is a tool used to identify and analyze the potential causes of a problem or effect.

• Also known as fishbone diagram or Ishikawa diagram

• Used in quality control and process improvement

• Identifies root causes of a problem

• Categories include people, process, equipment, materials, environment

• Example: A cause effect diagram can be used to identify the reasons for low sales in a retail store

People management attributes include communication, delegation, motivation, and conflict resolution.

• Effective communication skills

• Ability to delegate tasks and responsibilities

• Motivating and inspiring team members

• Conflict resolution and problem-solving skills

• Empathy and emotional intelligence

• Performance management and feedback

• Leadership and decision-making abilities

Conflict resolution involves identifying the issue, listening to both parties, finding common ground, and creating a solution.

• Identify the issue causing the conflict

• Listen to both parties and understand their perspectives

• Find common ground and areas of agreement

• Create a solution that addresses the issue and satisfies both parties

• Follow up to ensure the solution is effective

Hygienic elements refer to practices and products that promote cleanliness and prevent the spread of disease.

• Hand washing

• Sanitizing surfaces

• Proper food handling

• Wearing protective gear

• Disinfecting medical equipment