Sterling Holiday Resort Interview Questions and Answers

Handling staff in a department involves effective communication, setting clear expectations, providing support and feedback, and fostering a positive work environment.

• Communicate openly and regularly with staff to ensure clarity on goals and expectations.

• Provide support and resources to help staff succeed in their roles.

• Offer constructive feedback and recognition for good performance.

• Create a positive work environment by promoting teamwork and addressing any conflicts or issu...read more

I will book for a customer by using online travel booking platforms and contacting airlines or hotels directly if needed.

• I will start by searching for available flights or hotels on online travel booking platforms like Expedia, Booking.com, or Kayak.

• I will compare prices, schedules, and reviews to find the best options for the customer.

• Once the customer has chosen their preferred option, I will proceed to make the booking through the platform.

• If the customer has specific pref...read more

I will consider the traveler's preferences, budget, and time constraints to create a well-rounded itinerary.

• Gather information about the traveler's interests and preferences

• Research the destination and available activities

• Consider the traveler's budget and time constraints

• Create a balanced itinerary with a mix of popular attractions and off-the-beaten-path experiences

• Include free time for the traveler to explore on their own

Guest satisfaction can be achieved by providing excellent customer service, maintaining cleanliness, and addressing any issues promptly.

• Provide excellent customer service by being friendly, attentive, and responsive to guests' needs.

• Maintain cleanliness in guest rooms and common areas to create a comfortable and inviting environment.

• Address any issues or complaints promptly and effectively to ensure guest satisfaction.

• Personalize the guest experience by anticipating their nee...read more

Listen actively, empathize, apologize, offer solutions, follow up

• Listen to the guest's complaint without interrupting

• Empathize with the guest's feelings and show understanding

• Apologize for the inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up with the guest to ensure their satisfaction

POSH requirements include forming an Internal Complaints Committee, conducting awareness programs, and providing a safe work environment.

• Form an Internal Complaints Committee (ICC) with at least 50% women members

• Conduct regular awareness programs on prevention of sexual harassment

• Provide a safe work environment free from harassment and discrimination

Housekeeping involves cleaning and maintaining the cleanliness of a building or facility.

• Housekeeping includes tasks such as dusting, vacuuming, mopping, and organizing.

• It is important for preventing the spread of germs and maintaining a safe and healthy environment.

• Housekeeping can also involve laundry services, making beds, and restocking supplies.

• Examples of housekeeping settings include hotels, hospitals, offices, and residential homes.

I am 30 years old, 5 feet 6 inches tall.

• Age: 30

• Height: 5 feet 6 inches