What is CX and how are you going to bring abt a change

Question

Accepted Answer

CX stands for Customer Experience. As an Operations Manager, I will focus on improving customer satisfaction and loyalty.

I will gather feedback from customers through surveys and social media to identify pain points and areas for improvement
I will work with cross-functional teams to implement changes that address customer needs and preferences
I will train and empower employees to provide excellent customer service and resolve issues effectively
I will monitor customer satisfaction metrics and adjust strategies as needed to ensure continuous improvement
Examples of CX initiatives include improving website usability, streamlining the checkout process, and offering personalized recommendations

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