What do mean by resolving the ticket in SLA? What is MPLS Network?

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Resolving the ticket in SLA means resolving the issue within the agreed upon time frame. MPLS Network is a type of network technology used for efficient data transmission.

Resolving the ticket in SLA means meeting the Service Level Agreement commitments for issue resolution time.
It is important to prioritize and address tickets based on their severity and impact on the network.
Examples of SLA metrics include response time, resolution time, and uptime guarantees.
MPLS Network stands for Multiprotocol Label Switching Network, which is a type of network technology used for efficient data transmission.
MPLS Networks use labels to route packets through the network quickly and efficiently.

What do mean by resolving the ticket in SLA? What is MPLS Network?

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