What's your job specification and capability to handle complain .

Question

Accepted Answer

As an Area Technical Manager, my job is to handle technical complaints and provide solutions to customers.

I have a strong technical background and knowledge of the products and services offered by the company.
I am skilled in analyzing and diagnosing technical issues and providing effective solutions.
I have excellent communication and interpersonal skills to handle customer complaints and provide satisfactory resolutions.
I am capable of working under pressure and meeting deadlines to ensure customer satisfaction.
I am proactive in identifying potential technical issues and taking preventive measures to avoid complaints.
For example, in my previous role as a Technical Support Specialist, I successfully resolved a customer complaint by identifying a software bug and providing a patch to fix the issue.
I also conducted training sessions for customers to prevent similar issues from occurring in the future.

Top HR questions asked in Shyam Steel Manufacturing Area Technical Manager