How would you deal with inactive accounts?

Question

Accepted Answer

I would assess the reasons for inactivity, re-engage with personalized communication, offer incentives, and set up regular follow-ups.

Identify reasons for inactivity (e.g. lack of communication, change in needs)
Reach out with personalized communication to re-engage (e.g. tailored emails, phone calls)
Offer incentives to encourage activity (e.g. discounts, special promotions)
Set up regular follow-ups to maintain engagement (e.g. monthly check-ins, updates on new products)

Accepted Answer

First of all, try to find out how the customer's inconvenience arose, what assistance was provided to the customer by the company and what the salesperson said at that time. Ask the seniors in your company how we can help them in a new way. Be transparent with inactive customers and share new plans for the future along with solutions to past issues.

How would you deal with inactive accounts?

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