What's the criteria of customer product service like warranty validation , ELS , Service TAT, and quality of service, and behaviour with customer.

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Criteria for evaluating customer product service

Warranty validation: ensuring that the product is covered under warranty and the customer is informed about the terms and conditions
ELS (Equipment Life Support): providing timely and effective support to customers to ensure the longevity of the product
Service TAT (Turnaround Time): ensuring that service requests are addressed promptly and efficiently
Quality of service: providing high-quality service that meets or exceeds customer expectations
Behavior with customer: treating customers with respect, empathy, and professionalism

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