What is incident management and problem management

Question

Accepted Answer

Incident management involves resolving incidents to restore normal service operation, while problem management focuses on identifying and addressing the root cause of recurring incidents.

Incident management is the process of managing and resolving incidents to restore normal service operation as quickly as possible.
Problem management involves identifying the root cause of incidents and implementing permanent solutions to prevent them from recurring.
Incident management focuses on minimizing the impact of incidents on business operations, while problem management aims to improve overall service quality.
Examples: Incident management includes responding to system outages, software failures, and network issues. Problem management involves conducting root cause analysis to identify underlying issues causing incidents.

Accepted Answer

Problem management helps is preventing incidents and reducing the impact

Incident Management focuses on addressing the issues in real time

What is incident management and problem management

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