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Quatrro Customer Service Agent Interview Questions and Answers
Quatrro Customer Service Agent Interview Experiences
1 interview found
I applied via Walk-in and was interviewed before Mar 2022. There were 3 interview rounds.
Don't want to discuss much here, it seems needless.
(2 Questions)
- Q1. This is pointless that I have to keep explaining everything here. Stop it.
- Q2. Explain yourself, sit straight, eye to contact and keep talking.
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I applied via LinkedIn and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Working background so be prepared. It will be 30 mins interview
(1 Question)
- Q1. Discussion about previous experience
Interview Preparation Tips
Customer Service Agent Interview Questions & Answers
Teleperformance
Anonymous
posted on 23 Feb 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.
It's a LMS assignment. That is very easy to do with guidance.
(3 Questions)
- Q1. HR asks some some simple questions like speak for a minute or more on any topic. And grammatical questions are given. What is your expectations? Which topic do you choose to speak for a minute?
- Q2. What's your expectations?
- Q3. Which topic do you want to speak for a minute?
Interview Preparation Tips
I was interviewed in Mar 2024.
Every test is so easy for me and easily clear one by one ..there is nothing like hard ..during interview
There will not provide any kind of assessment and joining procedure is very dirty and slow ..they are not taking any kind of joining procedure after selection of candidate and they are only provide LOI nd they didn't provide any kind of joining offer later ..within a week
Every candidate had to wait for a months
(2 Questions)
- Q1. If you wont to provide work of employee then why are not provide joining on same date or within a week Why r not provide any joining releted date on time i'm waiting for 2 months after interview but they ...
- Q2. Why are they not provide any kind of information after selection of agents ?
Selected
I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.
General aptitude test
(1 Question)
- Q1. Why do you wanna start your career in bpo?
(2 Questions)
- Q1. Job roles and responsibilities of last job
- Q2. What is your strengths and weaknesses
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 4 interview rounds.
(1 Question)
- Q1. Online assessment on phone
(1 Question)
- Q1. Tell me about yourself
Talk about any particular topic
(1 Question)
- Q1. Voice and fluency test on computer
Interview Questionnaire
6 Questions
- Q1. Why should we hire you ?
- Q2. Tell me about your strength and weaknesses?
- Q3. How to deal with an arrogant customer?
- Ans.
Stay calm and professional, listen actively, empathize, and offer solutions.
Remain calm and professional, do not take the customer's behavior personally
Listen actively to the customer's concerns and complaints
Empathize with the customer and acknowledge their feelings
Offer solutions and options to resolve the issue
If necessary, involve a supervisor or manager to assist in resolving the issue
- Q4. Brief me about your work experience?
- Q5. Are you ready to work beyond your shift timings in case we need it?
- Q6. What do you know about EOS
- Ans.
EOS stands for Entrepreneurial Operating System, a business management system.
EOS helps businesses to streamline their operations and achieve their goals.
It includes tools and processes for setting priorities, improving communication, and increasing accountability.
EOS is based on the book 'Traction' by Gino Wickman.
Some insurance agencies use EOS to improve their business operations.
Interview Preparation Tips
Read about the company which you are applying
Be confident
Skills evaluated in this interview
I applied via LinkedIn and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Working background so be prepared. It will be 30 mins interview
(1 Question)
- Q1. Discussion about previous experience
Interview Preparation Tips
Customer Service Agent Interview Questions & Answers
Teleperformance
Anonymous
posted on 23 Jan 2021
I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why are you interested in caption calling? Do you know what this process is about?
- Q2. What if you get bored working in caption call process as a lot of employees say that caption call is boring?
Interview Preparation Tips
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Quatrro Customer Service Agent Interview Process
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